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    [SOLVED] HP Printer not working

    Since installing 18.04 my wireless HP Envy printer does not work. The scanner does work.
    HP Envy comes up as the default printer when I print but the printer queue shows as 'busy' and the job status shows as '-'
    have re-installed 18.04 but the problem remains.
    Deleting and re-installing the printer doesn't help either.
    I've updated hplips but can't see how to invoke the HP printer manager gui
    Any advice welcome

    #2
    OK, have managed to run the HP device manager, discovery shows 'no installed HP devices found.
    Ran
    Code:
    sudo cat /etc/cups/printers.conf
    which gave:-
    Code:
    # Printer configuration file for CUPS v2.2.7
    # Written by cupsd
    # DO NOT EDIT THIS FILE WHEN CUPSD IS RUNNING
    <Printer HP_ENVY_Photo_6200_series_688206_>
    UUID urn:uuid:6152a102-2a48-3537-5fe7-b0113420462a
    Info 
    Location 
    MakeModel ENVY Photo 6200 series
    DeviceURI ipps://HP48BA4E688206.local:631/ipp/print
    State Idle
    StateTime 1549022046
    ConfigTime 1549020285
    Reason media-empty-warning
    Type 4188
    Accepting Yes
    Shared No
    JobSheets none none
    QuotaPeriod 0
    PageLimit 0
    KLimit 0
    OpPolicy default
    ErrorPolicy retry-job
    Option cups-browsed true
    Attribute marker-colors \#00FFFF#FF00FF#FFFF00,#000000
    Attribute marker-levels 60,80
    Attribute marker-low-levels 1,1
    Attribute marker-high-levels 100,100
    Attribute marker-names tri-color ink,black ink
    Attribute marker-types ink-cartridge,ink-cartridge
    Attribute marker-change-time 1549022048
    </Printer>
    b

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      #3
      I believe that configuring the HPLIP GUI with a wireless HP printer, requires that the printer first be connected via USB. I installed my HP wireless printer that way (not an Envy), and it works just fine with either USB or wifi.
      The next brick house on the left
      Intel i7 11th Gen | 16GB | 1TB | KDE Plasma 5.27.11​| Kubuntu 24.04 | 6.8.0-31-generic



      Comment


        #4
        Yes, thanks for the idea. It's a bit difficult to pysicaly move the printer the printer , but I could try it.
        I've always found HP printers easy to connect over the wifi though.

        Comment


          #5
          Another thought. My previous installation of Kubuntu (16.10?) managed the printer installation just fine.
          I'll give it another day then find a usb lead, remove the printer from an awkward place and do it that way

          Comment


            #6
            I hope it works for you
            The next brick house on the left
            Intel i7 11th Gen | 16GB | 1TB | KDE Plasma 5.27.11​| Kubuntu 24.04 | 6.8.0-31-generic



            Comment


              #7
              Success, I went back to the resident printer gui (not the HP one) and realised that it easily detected the printer on the network.
              I removed the printer and re-installed it selecting the recommended drive.
              The printer now works fine

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