[SOLVED] HP Printer not working

[bill-lancaster]

Since installing 18.04 my wireless HP Envy printer does not work. The scanner does work.
HP Envy comes up as the default printer when I print but the printer queue shows as 'busy' and the job status shows as '-'
have re-installed 18.04 but the problem remains.
Deleting and re-installing the printer doesn't help either.
I've updated hplips but can't see how to invoke the HP printer manager gui
Any advice welcome

[bill-lancaster]

OK, have managed to run the HP device manager, discovery shows 'no installed HP devices found.
Ran

sudo cat /etc/cups/printers.conf

which gave:-

# Printer configuration file for CUPS v2.2.7
# Written by cupsd
# DO NOT EDIT THIS FILE WHEN CUPSD IS RUNNING
<Printer HP_ENVY_Photo_6200_series_688206_>
UUID urn:uuid:6152a102-2a48-3537-5fe7-b0113420462a
Info 
Location 
MakeModel ENVY Photo 6200 series
DeviceURI ipps://HP48BA4E688206.local:631/ipp/print
State Idle
StateTime 1549022046
ConfigTime 1549020285
Reason media-empty-warning
Type 4188
Accepting Yes
Shared No
JobSheets none none
QuotaPeriod 0
PageLimit 0
KLimit 0
OpPolicy default
ErrorPolicy retry-job
Option cups-browsed true
Attribute marker-colors \#00FFFF#FF00FF#FFFF00,#000000
Attribute marker-levels 60,80
Attribute marker-low-levels 1,1
Attribute marker-high-levels 100,100
Attribute marker-names tri-color ink,black ink
Attribute marker-types ink-cartridge,ink-cartridge
Attribute marker-change-time 1549022048
</Printer>
b

[jglen490]

I believe that configuring the HPLIP GUI with a wireless HP printer, requires that the printer first be connected via USB. I installed my HP wireless printer that way (not an Envy), and it works just fine with either USB or wifi.

[bill-lancaster]

Yes, thanks for the idea. It's a bit difficult to pysicaly move the printer the printer , but I could try it.
I've always found HP printers easy to connect over the wifi though.

[bill-lancaster]

Another thought. My previous installation of Kubuntu (16.10?) managed the printer installation just fine.
I'll give it another day then find a usb lead, remove the printer from an awkward place and do it that way

[jglen490]

I hope it works for you

[bill-lancaster]

Success, I went back to the resident printer gui (not the HP one) and realised that it easily detected the printer on the network.
I removed the printer and re-installed it selecting the recommended drive.
The printer now works fine