webcam not recognised - HP Zbook G2

[optmed]

would anyone be so kind as to get back to me on this? I'd really appreciate it...thank you.

[optmed]

bump? is the info above of any use, i.e., is it possible to do something about this? whenever you guys have time, of course. Thanks!

[optmed]

here're the results:

~$ sudo inxi -Mxxxx
Machine:
Type: Laptop System: Hewlett-Packard product: HP ZBook 15 G2 v: A3009DD10303
serial: CND5150JZX Chassis:type: 10 serial: CND5150JZX
Mobo: Hewlett-Packard model: 2253 v: KBC Version 03.12 serial: PENNRI21T8J03K
UEFI: Hewlett-Packard v: M70 Ver. 01.26 date: 03/03/2020

~$ sudo inxi --usb
USB:
Hub: 1-0:1 info: Full speed (or root) Hub ports: 3 rev: 2.0
Hub: 1-1:2 info: Intel ports: 6 rev: 2.0
Device-1: 1-1.1:3 info: Validity Sensors VFS495 Fingerprint Reader
type: <vendor specific> rev: 1.1
Device-2: 1-1.6:4 info: Intel type: Bluetooth rev: 2.0
Hub: 2-0:1 info: Full speed (or root) Hub ports: 3 rev: 2.0
Hub: 2-1:2 info: Intel ports: 8 rev: 2.0

thanks!

[jglen490]

I think it provides a clearer picture of a lot of the info that can be found with lsusb, lshw, hwinfo, lspci, and puts it into a more useful presentation.

You're right, inxi can be complex. But if you learn some basic inputs like the upper case letter options and stuff like --usb, it's really neat!!

[claydoh]

If you run

sudo inxi -Mxxxx

it will reveal all the mobo stuff, and

sudo inxi --usb

if it's a USB device.

EDIT: sudo is not necessary on the inxi --usb selection, but it doesn't hurt anything, either.

Will this show devices that do not appear in a normal lsusb output? Hoping it can, though the options of course are many, and I am not clear headed today.

$ inxi --usb
USB:       Hub: 1-0:1 info: Full speed (or root) Hub ports: 12 rev: 2.0
Device-1: 1-6:9 info: Syntek Integrated Camera type: Video rev: 2.0
Device-2: 1-7:3 info: Shenzhen Goodix Fingerprint Reader type: <vendor specific> rev: 2.0
Device-3: 1-10:4 info: Intel type: Bluetooth rev: 2.0
Hub: 2-0:1 info: Full speed (or root) Hub ports: 6 rev: 3.1
dohbuoy@flex15:~$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 27c6:55b4 Shenzhen Goodix Technology Co.,Ltd. Fingerprint Reader
Bus 001 Device 009: ID 174f:2426 Syntek Integrated Camera
Bus 001 Device 004: ID 8087:0aaa Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

[jglen490]

If you run

sudo inxi -Mxxxx

it will reveal all the mobo stuff, and

sudo inxi --usb

if it's a USB device.

EDIT: sudo is not necessary on the inxi --usb selection, but it doesn't hurt anything, either.

[optmed]

thanks! hope this is helpful

[claydoh]

You can get the sku# from the bios screen usually,
Something like this

https://www.ebay.com/itm/Hp-ZBook-15...4AAOSwmkRgZzZF

[optmed]

thanx claydoh. I really appreciate your help. Unfortunately I"m only running Kubuntu on this machine. I"ll try and get the full model number on the basis of the info I find on the back of the laptop - barcodes, etc - and post the result here.

btw, yes, the webcam was working in Windows when I received the laptop home and tested it.

[claydoh]

What is the specific full model number?
So we can try and find which one HP says it is. You said everything works in Windows, I assume that includes the webcam? If so its probably isn't broken or disconnected.


In Windows you should be able to get info from the Device Manager

https://www.wikihow.com/Find-Hardware-ID

Of course if it is not showing up in Windows then you have to see if something is physically wrong.

Sent from my LM-V600 using Tapatalk

[optmed]

thanks both for your reply.

I looked at the drivers, but can't find anything specifically related to a webcam. I can't find a dedicated function key either...secure boot in the bios is disabled and while there's an option to disable the microphone, there's no option to disable the webcam. I looked everywhere (google, etc) but can't find any reference to bios or dedicated key when it comes to the G2 (or G3).

do you think that the only way to find out is to literally have a technician look at it?

[claydoh]

[QUOTE]~$ lsusb
Bus 002 Device 002: ID 8087:8000 Intel Corp.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hu
b
Bus 001 Device 004: ID 8087:07dc Intel Corp.
Bus 001 Device 003: ID 138a:003f Validity Sensors, Inc. VFS49
5 Fingerprint Reader
Bus 001 Device 002: ID 8087:8008 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub[/QUOTE]

This shows that there is no webcam present, or connected. Even if there were no drivers available for it, a device *should* still be detected in lsusb (or lspci).
We seem to need more specific model info on this laptop, as there seem to be many different versions of this , and determining which webcam it is hard without a device ID

Does your laptop have a dedicated function key to turn on/off the webcam? Also, check the bios just to see if anything in there is disabling it. And while there perhaps try disabling secure boot, and see if that has any effect.

[Snowhog]

Launch System Settings. Scroll down to Hardware and click on Driver Manager and see if a driver is identified for the webcam that can be selected.

[optmed]

hi everyone,

i"m new to Kubuntu (20.04) - have just replaced Windows 10 with it on a refurbished HP ZBook 15 G2 laptop. I tested the laptop in Windows (one hour ago) and everything worked - as it does in Kubuntu, the exception being the integrated webcam.

Is perhaps the webcam suddenly out of order and is there anything I can do to verify this - that is, before taking the laptop back to the seller? Or have I inadvertently deleted the webcam drivers when I install Kubuntu (just using my imagination here, I don't really know what I"m talking about I have Ubuntu 20.04 on another machine, and the webcam was detected no problem, etc.

Cheese tells me "no device found". The same when I try it on https://meet.jit.si (where I'd normally needed). Here's some code that might be relevant (i got this from other forums)? Can you please help? Thanks!

~$ lsusb
Bus 002 Device 002: ID 8087:8000 Intel Corp.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hu
b
Bus 001 Device 004: ID 8087:07dc Intel Corp.
Bus 001 Device 003: ID 138a:003f Validity Sensors, Inc. VFS49
5 Fingerprint Reader
Bus 001 Device 002: ID 8087:8008 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

~$ lspci
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v3/4th Ge
n Core Processor DRAM Controller (rev 06)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v3/4th Gen
Core Processor PCI Express x16 Controller (rev 06)
00:02.0 VGA compatible controller: Intel Corporation 4th Gen
Core Processor Integrated Graphics Controller (rev 06)
00:16.0 Communication controller: Intel Corporation 8 Series/
C220 Series Chipset Family MEI Controller #1 (rev 04)
00:16.3 Serial controller: Intel Corporation 8 Series/C220 Se
ries Chipset Family KT Controller (rev 04)
00:19.0 Ethernet controller: Intel Corporation Ethernet Conne
ction I217-LM (rev 04)
00:1a.0 USB controller: Intel Corporation 8 Series/C220 Serie
s Chipset Family USB EHCI #2 (rev 04)
00:1b.0 Audio device: Intel Corporation 8 Series/C220 Series
Chipset High Definition Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation 8 Series/C220 Series Ch
ipset Family PCI Express Root Port #1 (rev d4)
00:1c.6 PCI bridge: Intel Corporation 8 Series/C220 Series Ch
ipset Family PCI Express Root Port #7 (rev d4)
00:1d.0 USB controller: Intel Corporation 8 Series/C220 Serie
s Chipset Family USB EHCI #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation QM87 Express LPC Contro
ller (rev 04)
00:1f.2 SATA controller: Intel Corporation 8 Series/C220 Seri
es Chipset Family 6-port SATA Controller 1 [AHCI mode] (rev 0
4)
00:1f.3 SMBus: Intel Corporation 8 Series/C220 Series Chipset
Family SMBus Controller (rev 04)
01:00.0 VGA compatible controller: NVIDIA Corporation GK107GL
M [Quadro K1100M] (rev a1)
01:00.1 Audio device: NVIDIA Corporation GK107 HDMI Audio Con
troller (rev a1)
3b:00.0 PCI bridge: Pericom Semiconductor PI7C9X2G404 EL/SL P
CIe2 4-Port/4-Lane Packet Switch (rev 05)
3c:01.0 PCI bridge: Pericom Semiconductor PI7C9X2G404 EL/SL P
CIe2 4-Port/4-Lane Packet Switch (rev 05)
3c:02.0 PCI bridge: Pericom Semiconductor PI7C9X2G404 EL/SL P
CIe2 4-Port/4-Lane Packet Switch (rev 05)
3c:03.0 PCI bridge: Pericom Semiconductor PI7C9X2G404 EL/SL P
CIe2 4-Port/4-Lane Packet Switch (rev 05)
3d:00.0 Network controller: Intel Corporation Wireless 7260 (
rev 6b)
5f:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., L
td. RTS5249 PCI Express Card Reader (rev 01)