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    Sound issue in HP Probook 430 G3 [driver?]

    Hi everyone!
    For some reason I can't solve an issue with sound in Kubuntu 15.10. My laptop (HP Probook 430 G3) is new, so I tried installing Windows to check if sound would work there. It didn't until I installed a driver from official HP web site. So I guess the problem in Linux is that the driver I need is proprietary and not installed. I went to Settings - Driver Manager, but the only option there is "Using Processor microcode firmware for Intel CPUs from intel-microcode". I checked it and rebooted but that didn't help.
    Will appreciate your help!

    #2
    I will guess the issue your having with sound is ,,,,their is none ?

    what have you tried to get it working ?

    post the output of

    Code:
    lspci -v
    and
    Code:
    pactl list sources
    when you go to paste the output back into this forum ,,,,,,,click the # button above the text field and paste it in between the CODE][/CODE tags that will appear

    VINNY
    i7 4core HT 8MB L3 2.9GHz
    16GB RAM
    Nvidia GTX 860M 4GB RAM 1152 cuda cores

    Comment


      #3
      Yes, there is no sound.

      lspci -v output:

      Code:
      ivan-kubuntu@ivan-kubuntu-HP-ProBook-430-G3:~$ lspci -v
      00:00.0 Host bridge: Intel Corporation Sky Lake Host Bridge/DRAM Registers (rev 08)
              Subsystem: Hewlett-Packard Company Device 80ff
              Flags: bus master, fast devsel, latency 0
              Capabilities: <access denied>
      
      00:02.0 VGA compatible controller: Intel Corporation Sky Lake Integrated Graphics (rev 07) (prog-if 00 [VGA controller])
              DeviceName: Onboard IGD
              Subsystem: Hewlett-Packard Company Device 80ff
              Flags: bus master, fast devsel, latency 0, IRQ 126
              Memory at c0000000 (64-bit, non-prefetchable) [size=16M]
              Memory at b0000000 (64-bit, prefetchable) [size=256M]
              I/O ports at 4000 [size=64]
              Expansion ROM at <unassigned> [disabled]
              Capabilities: <access denied>
              Kernel driver in use: i915
      
      00:14.0 USB controller: Intel Corporation Device 9d2f (rev 21) (prog-if 30 [XHCI])
              Subsystem: Hewlett-Packard Company Device 80ff
              Flags: bus master, medium devsel, latency 0, IRQ 123
              Memory at c1300000 (64-bit, non-prefetchable) [size=64K]
              Capabilities: <access denied>
              Kernel driver in use: xhci_hcd
      
      00:14.2 Signal processing controller: Intel Corporation Device 9d31 (rev 21)
              Subsystem: Hewlett-Packard Company Device 80ff
              Flags: bus master, fast devsel, latency 0, IRQ 11
              Memory at c132a000 (64-bit, non-prefetchable) [size=4K]
              Capabilities: <access denied>
      
      00:16.0 Communication controller: Intel Corporation Device 9d3a (rev 21)
              Subsystem: Hewlett-Packard Company Device 80ff
              Flags: bus master, fast devsel, latency 0, IRQ 127
              Memory at c132b000 (64-bit, non-prefetchable) [size=4K]
              Capabilities: <access denied>
              Kernel driver in use: mei_me
      
      00:17.0 SATA controller: Intel Corporation Device 9d03 (rev 21) (prog-if 01 [AHCI 1.0])
              Subsystem: Hewlett-Packard Company Device 80ff
              Flags: bus master, 66MHz, medium devsel, latency 0, IRQ 124
              Memory at c1328000 (32-bit, non-prefetchable) [size=8K]
              Memory at c132e000 (32-bit, non-prefetchable) [size=256]
              I/O ports at 4080 [size=8]
              I/O ports at 4088 [size=4]
              I/O ports at 4060 [size=32]
              Memory at c132c000 (32-bit, non-prefetchable) [size=2K]
              Capabilities: <access denied>
              Kernel driver in use: ahci
      
      00:1c.0 PCI bridge: Intel Corporation Device 9d14 (rev f1) (prog-if 00 [Normal decode])
              Flags: bus master, fast devsel, latency 0, IRQ 120
              Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
              I/O behind bridge: 00003000-00003fff
              Memory behind bridge: c1200000-c12fffff
              Capabilities: <access denied>
              Kernel driver in use: pcieport
      
      00:1c.5 PCI bridge: Intel Corporation Device 9d15 (rev f1) (prog-if 00 [Normal decode])
              Flags: bus master, fast devsel, latency 0, IRQ 121
              Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
              Memory behind bridge: c1100000-c11fffff
              Capabilities: <access denied>
              Kernel driver in use: pcieport
      
      00:1d.0 PCI bridge: Intel Corporation Device 9d18 (rev f1) (prog-if 00 [Normal decode])
              Flags: bus master, fast devsel, latency 0, IRQ 122
              Bus: primary=00, secondary=03, subordinate=03, sec-latency=0
              I/O behind bridge: 00002000-00002fff
              Memory behind bridge: c1000000-c10fffff
              Prefetchable memory behind bridge: 00000000ae900000-00000000aeafffff
              Capabilities: <access denied>
              Kernel driver in use: pcieport
      
      00:1f.0 ISA bridge: Intel Corporation Device 9d48 (rev 21)
              Subsystem: Hewlett-Packard Company Device 80ff
              Flags: bus master, fast devsel, latency 0
      
      00:1f.2 Memory controller: Intel Corporation Device 9d21 (rev 21)
              Subsystem: Hewlett-Packard Company Device 80ff
              Flags: bus master, fast devsel, latency 0
              Memory at c1324000 (32-bit, non-prefetchable) [size=16K]
      
      00:1f.3 Multimedia audio controller: Intel Corporation Device 9d70 (rev 21)
              Subsystem: Hewlett-Packard Company Device 80ff
              Flags: bus master, fast devsel, latency 64, IRQ 16
              Memory at c1320000 (64-bit, non-prefetchable) [size=16K]
              Memory at c1310000 (64-bit, non-prefetchable) [size=64K]
              Capabilities: <access denied>
              Kernel driver in use: snd_hda_intel
      
      00:1f.4 SMBus: Intel Corporation Device 9d23 (rev 21)
              Subsystem: Hewlett-Packard Company Device 80ff
              Flags: medium devsel, IRQ 11
              Memory at c132d000 (64-bit, non-prefetchable) [size=256]
              I/O ports at efa0 [size=32]
      
      01:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
              Subsystem: Hewlett-Packard Company Device 80ff
              Flags: bus master, fast devsel, latency 0, IRQ 125
              I/O ports at 3000 [size=256]
              Memory at c1204000 (64-bit, non-prefetchable) [size=4K]
              Memory at c1200000 (64-bit, non-prefetchable) [size=16K]
              Capabilities: <access denied>
              Kernel driver in use: r8169
      
      02:00.0 Network controller: Intel Corporation Wireless 3165 (rev 81)
              Subsystem: Intel Corporation Dual Band Wireless AC 3165
              Flags: bus master, fast devsel, latency 0, IRQ 128
              Memory at c1100000 (64-bit, non-prefetchable) [size=8K]
              Capabilities: <access denied>
              Kernel driver in use: iwlwifi
      
      03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. Device 522a (rev 01)
              Subsystem: Hewlett-Packard Company Device 80ff
              Physical Slot: 8
              Flags: bus master, fast devsel, latency 0, IRQ 11
              Memory at c1000000 (32-bit, non-prefetchable) [size=4K]
              Capabilities: <access denied>
      output of pactl list sources:

      Code:
      ivan-kubuntu@ivan-kubuntu-HP-ProBook-430-G3:~$ pactl list sources
      Source #0
              State: SUSPENDED
              Name: alsa_output.pci-0000_00_1f.3.hdmi-stereo.monitor
              Description: Monitor of Built-in Audio Digital Stereo (HDMI)
              Driver: module-alsa-card.c
              Sample Specification: s16le 2ch 48000Hz
              Channel Map: front-left,front-right
              Owner Module: 6
              Mute: no
              Volume: front-left: 65536 / 100% / 0,00 dB,   front-right: 65536 / 100% / 0,00 dB
                      balance 0,00
              Base Volume: 65536 / 100% / 0,00 dB
              Monitor of Sink: alsa_output.pci-0000_00_1f.3.hdmi-stereo
              Latency: 0 usec, configured 0 usec
              Flags: DECIBEL_VOLUME LATENCY 
              Properties:
                      device.description = "Monitor of Built-in Audio Digital Stereo (HDMI)"
                      device.class = "monitor"
                      alsa.card = "0"
                      alsa.card_name = "HDA Intel PCH"
                      alsa.long_card_name = "HDA Intel PCH at 0xc1320000 irq 129"
                      alsa.driver_name = "snd_hda_intel"
                      device.bus_path = "pci-0000:00:1f.3"
                      sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
                      device.bus = "pci"
                      device.vendor.id = "8086"
                      device.vendor.name = "Intel Corporation"
                      device.product.id = "9d70"
                      device.form_factor = "internal"
                      device.string = "0"
                      module-udev-detect.discovered = "1"
                      device.icon_name = "audio-card-pci"
              Formats:
                      pcm

      Comment


        #4
        look @hear ,,,,, https://bugs.launchpad.net/ubuntu/+s...r/+bug/1536948

        do post#3 first ,,,,,,,,,,then post #7

        reboot check sound ,,,,,,,,and if good please repost the
        Code:
        pactl list sources
        for my own knowledge.

        VINNY
        i7 4core HT 8MB L3 2.9GHz
        16GB RAM
        Nvidia GTX 860M 4GB RAM 1152 cuda cores

        Comment


          #5
          Do you still have the Live CD/DVD/USB you can boot from? If 'yes', does sound work there?
          Using Kubuntu Linux since March 23, 2007
          "It is a capital mistake to theorize before one has data." - Sherlock Holme

          Comment


            #6
            Vinny, thanks a lot! Sound does work now.
            I've added these lines to /etc/modprobe.d/alsa-base.conf
            options snd-hda-intel single_cmd=1
            options snd-hda-intel probe_mask=1
            options snd-hda-intel model=basic
            Everything works now.
            Thanks again! I've been trying to solve this for over a month!

            Comment


              #7
              Originally posted by idvish View Post
              Vinny, thanks a lot! Sound does work now.
              I've added these lines to /etc/modprobe.d/alsa-base.conf
              options snd-hda-intel single_cmd=1
              options snd-hda-intel probe_mask=1
              options snd-hda-intel model=basic
              Everything works now.
              Thanks again! I've been trying to solve this for over a month!
              you are welcome ,,,this is what I do for fun but realy it was just some good googleing and knowing what to look for

              how about that
              Code:
              pactl list sources
              agin for me .

              VINNY
              i7 4core HT 8MB L3 2.9GHz
              16GB RAM
              Nvidia GTX 860M 4GB RAM 1152 cuda cores

              Comment


                #8
                Sorry, forgot about pactl list sources. Here it is:

                Code:
                ivan-kubuntu@ivan-kubuntu-HP-ProBook-430-G3:~$ pactl list sources
                Source #0
                        State: SUSPENDED
                        Name: alsa_output.pci-0000_00_1f.3.analog-stereo.monitor
                        Description: Monitor of Built-in Audio Analog Stereo
                        Driver: module-alsa-card.c
                        Sample Specification: s16le 2ch 48000Hz
                        Channel Map: front-left,front-right
                        Owner Module: 6
                        Mute: no
                        Volume: front-left: 65536 / 100% / 0,00 dB,   front-right: 65536 / 100% / 0,00 dB
                                balance 0,00
                        Base Volume: 65536 / 100% / 0,00 dB
                        Monitor of Sink: alsa_output.pci-0000_00_1f.3.analog-stereo
                        Latency: 0 usec, configured 0 usec
                        Flags: DECIBEL_VOLUME LATENCY 
                        Properties:
                                device.description = "Monitor of Built-in Audio Analog Stereo"
                                device.class = "monitor"
                                alsa.card = "0"
                                alsa.card_name = "HDA Intel PCH"
                                alsa.long_card_name = "HDA Intel PCH at 0xc1320000 irq 129"
                                alsa.driver_name = "snd_hda_intel"
                                device.bus_path = "pci-0000:00:1f.3"
                                sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
                                device.bus = "pci"
                                device.vendor.id = "8086"
                                device.vendor.name = "Intel Corporation"
                                device.product.id = "9d70"
                                device.form_factor = "internal"
                                device.string = "0"
                                module-udev-detect.discovered = "1"
                                device.icon_name = "audio-card-pci"
                        Formats:
                                pcm
                
                Source #1
                        State: SUSPENDED
                        Name: alsa_input.pci-0000_00_1f.3.analog-stereo
                        Description: Built-in Audio Analog Stereo
                        Driver: module-alsa-card.c
                        Sample Specification: s16le 2ch 48000Hz
                        Channel Map: front-left,front-right
                        Owner Module: 6
                        Mute: no
                        Volume: front-left: 16462 /  25% / -36,00 dB,   front-right: 16462 /  25% / -36,00 dB
                                balance 0,00
                        Base Volume: 13076 /  20% / -42,00 dB
                        Monitor of Sink: n/a
                        Latency: 0 usec, configured 0 usec
                        Flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY 
                        Properties:
                                alsa.resolution_bits = "16"
                                device.api = "alsa"
                                device.class = "sound"
                                alsa.class = "generic"
                                alsa.subclass = "generic-mix"
                                alsa.name = "CX20724 Analog"
                                alsa.id = "CX20724 Analog"
                                alsa.subdevice = "0"
                                alsa.subdevice_name = "subdevice #0"
                                alsa.device = "0"
                                alsa.card = "0"
                                alsa.card_name = "HDA Intel PCH"
                                alsa.long_card_name = "HDA Intel PCH at 0xc1320000 irq 129"
                                alsa.driver_name = "snd_hda_intel"
                                device.bus_path = "pci-0000:00:1f.3"
                                sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
                                device.bus = "pci"
                                device.vendor.id = "8086"
                                device.vendor.name = "Intel Corporation"
                                device.product.id = "9d70"
                                device.form_factor = "internal"
                                device.string = "front:0"
                                device.buffering.buffer_size = "65536"
                                device.buffering.fragment_size = "32768"
                                device.access_mode = "mmap+timer"
                                device.profile.name = "analog-stereo"
                                device.profile.description = "Analog Stereo"
                                device.description = "Built-in Audio Analog Stereo"
                                alsa.mixer_name = "Conexant CX20724"
                                alsa.components = "HDA:14f150f4,103c80ff,00100101"
                                module-udev-detect.discovered = "1"
                                device.icon_name = "audio-card-pci"
                        Ports:
                                analog-input-internal-mic: Internal Microphone (priority: 8900)
                                analog-input-mic: Microphone (priority: 8700, not available)
                        Active Port: analog-input-internal-mic
                        Formats:
                                pcm

                Comment


                  #9
                  do you have HDMI out on that box ?

                  have you checked to see if it works (the sound through it) if so

                  VINNY
                  i7 4core HT 8MB L3 2.9GHz
                  16GB RAM
                  Nvidia GTX 860M 4GB RAM 1152 cuda cores

                  Comment


                    #10
                    Previously, when sound didn't work, HDMI out was the only option in that box. Now there is built-in audio analog stereo and no HDMI. But that's fine for me because I am not planning to use it and even can't check if it works because I don't have a cable.

                    Comment

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