kubuntu 16.04 wifi connected but no internet

[Guest]

Hi, I installed ubuntu server 16.04 and then installed kubuntu desktop. I'm on a hp 15. I'm connected to the wifi but I have no internet. Can someone help?

[GreyGeek]

Copy the following command sequence and run it in a console.

wget -N -t 5 -T 10 [COLOR=#000000]https://github.com/UbuntuForums/wireless-info/raw/master/wireless-info[/COLOR] && chmod +x wireless-info && ./wireless-info && chmod +x wireless-info && ./wireless-info && kate wireless-info.txt

That will open up Kate. It will contain the output of the first part of the command. Copy that output and paste it in your next reply.

[Rod J]

Try disabling any ethernet (wired) network interface. Then see if the wifi gets you online. Just use the network manager in the system tray to do this.

I've had trouble at times with both interfaces working in that the system seems to prioritise the ethernet network expecting to get to the internet that way and it blocks the wireless network. Sometimes just fiddling around with both seems to fix the issue.

[Guest]

########## wireless info START ##########

Report from: 18 Oct 2016 23:59 CDT -0500

Booted last: 18 Oct 2016 00:00 CDT -0500

Script from: 08 Jul 2016 02:16 UTC +0000

##### release ###########################

Distributor ID: Ubuntu
Description: Ubuntu 16.04.1 LTS
Release: 16.04
Codename: xenial

##### kernel ############################

Linux 4.4.0-43-generic #63-Ubuntu SMP Wed Oct 12 13:48:03 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

Parameters: ro

##### desktop ###########################

sed: can't read /root/.dmrc: No such file or directory

Could not be determined.

##### lspci #############################

02:00.0 Network controller [0280]: Realtek Semiconductor Co., Ltd. RTL8188EE Wireless Network Adapter [10ec:8179] (rev 01)
Subsystem: Hewlett-Packard Company RTL8188EE Wireless Network Adapter [103c:197d]
Kernel driver in use: rtl8188ee

03:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller [10ec:8136] (rev 08)
Subsystem: Hewlett-Packard Company RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller [103c:21de]
Kernel driver in use: r8169

##### lsusb #############################

Bus 002 Device 002: ID 0bda:0401 Realtek Semiconductor Corp.
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 04f2:b47e Chicony Electronics Co., Ltd
Bus 001 Device 002: ID 0bda:5401 Realtek Semiconductor Corp. RTL 8153 USB 3.0 hub with gigabit ethernet
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

##### PCMCIA card info ##################

##### rfkill ############################

0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no

##### lsmod #############################

rtl8188ee 86016 0
rtl_pci 28672 1 rtl8188ee
rtlwifi 77824 2 rtl_pci,rtl8188ee
mac80211 737280 3 rtl_pci,rtlwifi,rtl8188ee
cfg80211 565248 2 mac80211,rtlwifi
hp_wmi 16384 0
sparse_keymap 16384 1 hp_wmi
snd_soc_rt5640 114688 0
snd_soc_rl6231 16384 1 snd_soc_rt5640
snd_soc_core 212992 2 snd_soc_rt5640,snd_soc_sst_mfld_platform
snd_pcm 106496 8 snd_soc_rt5640,snd_soc_core,snd_hda_codec_hdmi,snd _hda_codec,snd_hda_intel,snd_soc_sst_mfld_platform ,snd_pcm_dmaengine,snd_hda_core
wmi 20480 1 hp_wmi

##### interfaces ########################

source /etc/network/interfaces.d/*

auto lo
iface lo inet loopback

auto enp3s0
iface enp3s0 inet dhcp

##### ifconfig ##########################

enp3s0 Link encap:Ethernet HWaddr <MAC 'enp3s0' [IF1]>
inet addr:192.168.1.11 Bcast:192.168.1.255 Mask:255.255.255.0
inet6 addr: fe80::<IP6 'enp3s0' [IF1]>/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:903276 errors:0 dropped:0 overruns:0 frame:0
TX packets:248305 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:144328295 (144.3 MB) TX bytes:21222710 (21.2 MB)

wlp2s0 Link encap:Ethernet HWaddr <MAC 'wlp2s0' [IF2]>
inet addr:192.168.1.8 Bcast:192.168.1.255 Mask:255.255.255.0
inet6 addr: fe80::4529:97b5:62f1:a457/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:773920 errors:0 dropped:0 overruns:0 frame:0
TX packets:1225 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:52649722 (52.6 MB) TX bytes:93244 (93.2 KB)

##### iwconfig ##########################

lo no wireless extensions.

enp3s0 no wireless extensions.

wlp2s0 IEEE 802.11bgn ESSID:""
Mode:Managed Frequency:2.437 GHz Access Point: <MAC '' [AC1]>
Bit Rate=72.2 Mb/s Tx-Power=20 dBm
Retry short limit:7 RTS thr=2347 B Fragment thrff
Encryption keyff
Power Managementff
Link Quality=70/70 Signal level=-12 dBm
Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
Tx excessive retries:0 Invalid misc:4 Missed beacon:0

##### route #############################

Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
0.0.0.0 192.168.1.1 0.0.0.0 UG 0 0 0 enp3s0
0.0.0.0 192.168.1.1 0.0.0.0 UG 600 0 0 wlp2s0
169.254.0.0 0.0.0.0 255.255.0.0 U 1000 0 0 enp3s0
192.168.1.0 0.0.0.0 255.255.255.0 U 0 0 0 enp3s0
192.168.1.0 0.0.0.0 255.255.255.0 U 600 0 0 wlp2s0

##### resolv.conf #######################

nameserver 192.168.1.1
nameserver 127.0.1.1

##### network managers ##################

Installed:

NetworkManager

Running:

root 945 1 0 Oct16 ? 00:00:28 /usr/sbin/NetworkManager --no-daemon

##### NetworkManager info ###############

GENERAL.DEVICE: wlp2s0
GENERAL.TYPE: wifi
GENERAL.NM-TYPE: NMDeviceWifi
GENERAL.VENDOR: Realtek Semiconductor Co., Ltd.
GENERAL.PRODUCT: RTL8188EE Wireless Network Adapter
GENERAL.DRIVER: rtl8188ee
GENERAL.DRIVER-VERSION: 4.4.0-43-generic
GENERAL.FIRMWARE-VERSION: N/A
GENERAL.HWADDR: <MAC 'wlp2s0' [IF2]>
GENERAL.MTU: 0
GENERAL.STATE: 100 (connected)
GENERAL.REASON: 0 (No reason given)
GENERAL.UDI: /sys/devices/pci0000:00/0000:00:1c.1/0000:02:00.0/net/wlp2s0
GENERAL.IP-IFACE: wlp2s0
GENERAL.IS-SOFTWARE: no
GENERAL.NM-MANAGED: yes
GENERAL.AUTOCONNECT: yes
GENERAL.FIRMWARE-MISSING: no
GENERAL.NM-PLUGIN-MISSING: no
GENERAL.PHYS-PORT-ID: --
GENERAL.CONNECTION: MyCharterWiFibf-2G
GENERAL.CON-UUID: daba03c3-909c-4fdb-a5fb-b2377c80b5d2
GENERAL.CON-PATH: /org/freedesktop/NetworkManager/ActiveConnection/2
GENERAL.METERED: no (guessed)
CAPABILITIES.CARRIER-DETECT: no
CAPABILITIES.SPEED: 72 Mb/s
CAPABILITIES.IS-SOFTWARE: no
WIFI-PROPERTIES.WEP: yes
WIFI-PROPERTIES.WPA: yes
WIFI-PROPERTIES.WPA2: yes
WIFI-PROPERTIES.TKIP: yes
WIFI-PROPERTIES.CCMP: yes
WIFI-PROPERTIES.AP: yes
WIFI-PROPERTIES.ADHOC: yes
WIFI-PROPERTIES.2GHZ: yes
WIFI-PROPERTIES.5GHZ: no
CONNECTIONS.AVAILABLE-CONNECTION-PATHS: /org/freedesktop/NetworkManager/Settings/{0}
CONNECTIONS.AVAILABLE-CONNECTIONS[1]: daba03c3-909c-4fdb-a5fb-b2377c80b5d2 | MyCharterWiFibf-2G
IP4.ADDRESS[1]: 192.168.1.8/24
IP4.GATEWAY: 192.168.1.1
IP4.DNS[1]: 192.168.1.1
DHCP4.OPTION[1]: requested_routers = 1
DHCP4.OPTION[2]: requested_domain_search = 1
DHCP4.OPTION[3]: requested_time_offset = 1
DHCP4.OPTION[4]: requested_domain_name = 1
DHCP4.OPTION[5]: requested_rfc3442_classless_static_routes = 1
DHCP4.OPTION[6]: requested_broadcast_address = 1
DHCP4.OPTION[7]: requested_netbios_scope = 1
DHCP4.OPTION[8]: requested_wpad = 1
DHCP4.OPTION[9]: next_server = 0.0.0.0
DHCP4.OPTION[10]: expiry = 1476939295
DHCP4.OPTION[11]: requested_interface_mtu = 1
DHCP4.OPTION[12]: requested_subnet_mask = 1
DHCP4.OPTION[13]: dhcp_lease_time = 86400
DHCP4.OPTION[14]: dhcp_message_type = 5
DHCP4.OPTION[15]: ip_address = 192.168.1.8
DHCP4.OPTION[16]: requested_static_routes = 1
DHCP4.OPTION[17]: requested_domain_name_servers = 1
DHCP4.OPTION[18]: routers = 192.168.1.1
DHCP4.OPTION[19]: broadcast_address = 192.168.1.255
DHCP4.OPTION[20]: requested_ntp_servers = 1
DHCP4.OPTION[21]: requested_netbios_name_servers = 1
DHCP4.OPTION[22]: domain_name_servers = 192.168.1.1
DHCP4.OPTION[23]: requested_ms_classless_static_routes = 1
DHCP4.OPTION[24]: subnet_mask = 255.255.255.0
DHCP4.OPTION[25]: network_number = 192.168.1.0
DHCP4.OPTION[26]: requested_host_name = 1
DHCP4.OPTION[27]: dhcp_server_identifier = 192.168.1.1
IP6.ADDRESS[1]: fe80::4529:97b5:62f1:a457/64
IP6.GATEWAY:

GENERAL.DEVICE: enp3s0
GENERAL.TYPE: ethernet
GENERAL.NM-TYPE: NMDeviceEthernet
GENERAL.VENDOR: Realtek Semiconductor Co., Ltd.
GENERAL.PRODUCT: RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller
GENERAL.DRIVER: r8169
GENERAL.DRIVER-VERSION: 2.3LK-NAPI
GENERAL.FIRMWARE-VERSION: rtl8106e-2_0.0.1 04/23/13
GENERAL.HWADDR: <MAC 'enp3s0' [IF1]>
GENERAL.MTU: 1500
GENERAL.STATE: 10 (unmanaged)
GENERAL.REASON: 0 (No reason given)
GENERAL.UDI: /sys/devices/pci0000:00/0000:00:1c.2/0000:03:00.0/net/enp3s0
GENERAL.IP-IFACE: enp3s0
GENERAL.IS-SOFTWARE: no
GENERAL.NM-MANAGED: no
GENERAL.AUTOCONNECT: yes
GENERAL.FIRMWARE-MISSING: no
GENERAL.NM-PLUGIN-MISSING: no
GENERAL.PHYS-PORT-ID: --
GENERAL.CONNECTION: --
GENERAL.CON-UUID: --
GENERAL.CON-PATH: --
GENERAL.METERED: unknown
CAPABILITIES.CARRIER-DETECT: yes
CAPABILITIES.SPEED: 100 Mb/s
CAPABILITIES.IS-SOFTWARE: no
WIRED-PROPERTIES.CARRIER: on
CONNECTIONS.AVAILABLE-CONNECTION-PATHS:
IP4.ADDRESS[1]: 192.168.1.11/24
IP4.GATEWAY: 192.168.1.1
IP4.ROUTE[1]: dst = 169.254.0.0/16, nh = 0.0.0.0, mt = 1000
IP6.ADDRESS[1]: fe80::<IP6 'enp3s0' [IF1]>/64
IP6.GATEWAY:

SSID BSSID MODE CHAN FREQ RATE SIGNAL BARS SECURITY ACTIVE *
' [AC1]> Infra 6 2437 MHz 54 Mbit/s 100 ▂▄▆█ WPA2 yes *
' [AC2]> Infra 6 2437 MHz 54 Mbit/s 67 ▂▄▆_ WPA2 no

##### NetworkManager.state ##############

[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true

##### NetworkManager.conf ###############

[main]
plugins=ifupdown,keyfile,ofono
dns=dnsmasq

[ifupdown]
managed=false

##### NetworkManager profiles ###########

[[/etc/NetworkManager/system-connections/]] (600 root)
[connection] id= | type=wifi | permissions=user::;
[wifi] mac-address=<MAC 'wlp2s0' [IF2]> | mac-address-blacklist= | ssid=MyCharterWiFibf-2G
[ipv4] method=auto
[ipv6] method=auto

##### iw reg get ########################

Region:

country 00: DFS-UNSET
(2402 - 2472 @ 40), (N/A, 20), (N/A)
(2457 - 2482 @ 40), (N/A, 20), (N/A), NO-IR
(2474 - 2494 @ 20), (N/A, 20), (N/A), NO-OFDM, NO-IR
(5170 - 5250 @ 80), (N/A, 20), (N/A), NO-IR
(5250 - 5330 @ 80), (N/A, 20), (0 ms), DFS, NO-IR
(5490 - 5730 @ 160), (N/A, 20), (0 ms), DFS, NO-IR
(5735 - 5835 @ 80), (N/A, 20), (N/A), NO-IR
(57240 - 63720 @ 2160), (N/A, 0), (N/A)

##### iwlist channels ###################

lo no frequency information.

enp3s0 no frequency information.

wlp2s0 13 channels in total; available frequencies :
Channel 01 : 2.412 GHz
Channel 02 : 2.417 GHz
Channel 03 : 2.422 GHz
Channel 04 : 2.427 GHz
Channel 05 : 2.432 GHz
Channel 06 : 2.437 GHz
Channel 07 : 2.442 GHz
Channel 08 : 2.447 GHz
Channel 09 : 2.452 GHz
Channel 10 : 2.457 GHz
Channel 11 : 2.462 GHz
Channel 12 : 2.467 GHz
Channel 13 : 2.472 GHz
Current Frequency:2.437 GHz (Channel 6)

##### iwlist scan #######################

lo Interface doesn't support scanning.

enp3s0 Interface doesn't support scanning.

Channel occupancy:

2 APs on Frequency:2.437 GHz (Channel 6)

wlp2s0 Scan completed :
Cell 01 - Address: <MAC '' [AC1]>
Channel:6
Frequency:2.437 GHz (Channel 6)
Quality=70/70 Signal level=-16 dBm
Encryption keyn
ESSID:""
Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 18 Mb/s
24 Mb/s; 36 Mb/s; 54 Mb/s
Bit Rates:6 Mb/s; 9 Mb/s; 12 Mb/s; 48 Mb/s
Mode:Master
Extra:tsf=0000006d36f0b9e5
Extra: Last beacon: 8ms ago
IE: IEEE 802.11i/WPA2 Version 1
Group Cipher : CCMP
Pairwise Ciphers (1) : CCMP
Authentication Suites (1) : PSK
Cell 02 - Address: <MAC '' [AC2]>
Channel:6
Frequency:2.437 GHz (Channel 6)
Quality=50/70 Signal level=-60 dBm
Encryption keyn
ESSID:""
Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 18 Mb/s
24 Mb/s; 36 Mb/s; 54 Mb/s
Bit Rates:6 Mb/s; 9 Mb/s; 12 Mb/s; 48 Mb/s
Mode:Master
Extra:tsf=000003c42b9fe183
Extra: Last beacon: 100ms ago
IE: IEEE 802.11i/WPA2 Version 1
Group Cipher : CCMP
Pairwise Ciphers (1) : CCMP
Authentication Suites (1) : PSK

##### module infos ######################

[rtl8188ee]
filename: /lib/modules/4.4.0-43-generic/kernel/drivers/net/wireless/realtek/rtlwifi/rtl8188ee/rtl8188ee.ko
firmware: rtlwifi/rtl8188efw.bin
description: Realtek 8188E 802.11n PCI wireless
license: GPL
author: Larry Finger <Larry.Finger@lwfinger.net>
author: Realtek WlanFAE <wlanfae@realtek.com>
author: zhiyuan_yang <zhiyuan_yang@realsil.com.cn>
srcversion: F3DA2CAE75202990553C79D
depends: rtlwifi,rtl_pci,mac80211
intree: Y
vermagic: 4.4.0-43-generic SMP mod_unload modversions
parm: swenc:Set to 1 for software crypto (default 0)
(bool)
parm: ips:Set to 0 to not use link power save (default 1)
(bool)
parm: swlps:Set to 1 to use SW control power save (default 0)
(bool)
parm: fwlps:Set to 1 to use FW control power save (default 1)
(bool)
parm: msi:Set to 1 to use MSI interrupts mode (default 1)
(bool)
parm: debug:Set debug level (0-5) (default 0) (int)
parm: disable_watchdog:Set to 1 to disable the watchdog (default 0)
(bool)

[rtl_pci]
filename: /lib/modules/4.4.0-43-generic/kernel/drivers/net/wireless/realtek/rtlwifi/rtl_pci.ko
description: PCI basic driver for rtlwifi
license: GPL
author: Larry Finger <Larry.FInger@lwfinger.net>
author: Realtek WlanFAE <wlanfae@realtek.com>
author: lizhaoming <chaoming_li@realsil.com.cn>
srcversion: A96EBF28EBD4603749D5EC3
depends: mac80211,rtlwifi
intree: Y
vermagic: 4.4.0-43-generic SMP mod_unload modversions

[rtlwifi]
filename: /lib/modules/4.4.0-43-generic/kernel/drivers/net/wireless/realtek/rtlwifi/rtlwifi.ko
description: Realtek 802.11n PCI wireless core
license: GPL
author: Larry Finger <Larry.FInger@lwfinger.net>
author: Realtek WlanFAE <wlanfae@realtek.com>
author: lizhaoming <chaoming_li@realsil.com.cn>
srcversion: 632F2E9C01BF2AC04D0F40A
depends: mac80211,cfg80211
intree: Y
vermagic: 4.4.0-43-generic SMP mod_unload modversions

[mac80211]
filename: /lib/modules/4.4.0-43-generic/kernel/net/mac80211/mac80211.ko
license: GPL
description: IEEE 802.11 subsystem
srcversion: F1176862D12ECD05A1066CF
depends: cfg80211
intree: Y
vermagic: 4.4.0-43-generic SMP mod_unload modversions
parm: minstrel_vht_only:Use only VHT rates when VHT is supported by sta. (bool)
parm: max_nullfunc_tries:Maximum nullfunc tx tries before disconnecting (reason 4). (int)
parm: max_probe_tries:Maximum probe tries before disconnecting (reason 4). (int)
parm: beacon_loss_count:Number of beacon intervals before we decide beacon was lost. (int)
parm: probe_wait_ms:Maximum time(ms) to wait for probe response before disconnecting (reason 4). (int)
parm: ieee80211_default_rc_algoefault rate control algorithm for mac80211 to use (charp)

[cfg80211]
filename: /lib/modules/4.4.0-43-generic/kernel/net/wireless/cfg80211.ko
description: wireless configuration support
license: GPL
author: Johannes Berg
srcversion: 25A45701AAA64DAC1E47D9D
depends:
intree: Y
vermagic: 4.4.0-43-generic SMP mod_unload modversions
parm: ieee80211_regdom:IEEE 802.11 regulatory domain code (charp)
parm: cfg80211_disable_40mhz_24ghzisable 40MHz support in the 2.4GHz band (bool)

##### module parameters #################

[rtl8188ee]
debug: 0
disable_watchdog: N
fwlps: N
ips: N
msi: Y
swenc: N
swlps: N

[mac80211]
beacon_loss_count: 7
ieee80211_default_rc_algo: minstrel_ht
max_nullfunc_tries: 2
max_probe_tries: 5
minstrel_vht_only: Y
probe_wait_ms: 500

[cfg80211]
cfg80211_disable_40mhz_24ghz: N
ieee80211_regdom: 00

##### /etc/modules ######################

##### modprobe options ##################

[/etc/modprobe.d/blacklist-ath_pci.conf]
blacklist ath_pci

[/etc/modprobe.d/blacklist.conf]
blacklist evbug
blacklist usbmouse
blacklist usbkbd
blacklist eepro100
blacklist de4x5
blacklist eth1394
blacklist snd_intel8x0m
blacklist snd_aw2
blacklist i2c_i801
blacklist prism54
blacklist bcm43xx
blacklist garmin_gps
blacklist asus_acpi
blacklist snd_pcsp
blacklist pcspkr
blacklist amd76x_edac

[/etc/modprobe.d/blacklist-rare-network.conf]
alias net-pf-3 off
alias net-pf-6 off
alias net-pf-9 off
alias net-pf-11 off
alias net-pf-12 off
alias net-pf-19 off
alias net-pf-21 off
alias net-pf-36 off

[/etc/modprobe.d/iwlwifi.conf]
remove iwlwifi \
(/sbin/lsmod | grep -o -e ^iwlmvm -e ^iwldvm -e ^iwlwifi | xargs /sbin/rmmod) \
&& /sbin/modprobe -r mac80211

[/etc/modprobe.d/mlx4.conf]
softdep mlx4_core post: mlx4_en

##### rc.local ##########################

exit 0

##### pm-utils ##########################

##### udev rules ########################

##### dmesg #############################

[128658.356337] r8169 0000:03:00.0 enp3s0: link down
[130639.864785] wlp2s0: deauthenticating from <MAC '' [AC1]> by local choice (Reason: 3=DEAUTH_LEAVING)
[130641.935442] rtlwifi: rtlwifi: wireless switch is on
[130641.949378] r8169 0000:03:00.0 enp3s0: link down
[130643.570364] r8169 0000:03:00.0 enp3s0: link up
[130644.659996] IPv6: ADDRCONF(NETDEV_UP): wlp2s0: link is not ready (repeated 3 times)
[130646.806012] wlp2s0: authenticate with <MAC '' [AC1]>
[130646.821287] wlp2s0: send auth to <MAC ' [AC1]> (try 1/3)
[130646.822805] wlp2s0: authenticated
[130646.830576] wlp2s0: associate with <MAC '' [AC1]> (try 1/3)
[130646.834284] wlp2s0: RX AssocResp from <MAC 'MyCharterWiFibf-2G' [AC1]> (capab=0x1411 status=0 aid=6)
[130646.834589] wlp2s0: associated
[130646.834665] IPv6: ADDRCONF(NETDEV_CHANGE): wlp2s0: link becomes ready

########## wireless info END ############

[GreyGeek]

Your wifi-info data shows you have a strong wifi signal and a 72m/s connection.
I suspect that you do not have DNS setup.,

Open a Konsole and do the following:
:~$ ping 216.58.194.110

IF you get something like this following (use Ctl+c to stop it):

PING 216.58.194.110 (216.58.194.110) 56(84) bytes of data.
64 bytes from 216.58.194.110: icmp_seq=1 ttl=51 time=41.0 ms
64 bytes from 216.58.194.110: icmp_seq=2 ttl=51 time=39.7 ms
64 bytes from 216.58.194.110: icmp_seq=3 ttl=51 time=37.8 ms
64 bytes from 216.58.194.110: icmp_seq=4 ttl=51 time=41.0 ms
^C
--- 216.58.194.110 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3005ms
rtt min/avg/max/mdev = 37.898/39.935/41.068/1.292 ms
:~$

Pinging google.com would return nothing if you don't have a working DNS.

If you do get ping returns then that means that you have an Internet connection but you do not have a working DNS. If so, open the Network Manager GUI (right click on panel network icon and select "Configure Network Connections". Edit your wireless connection and add a DNS server to it. Here is mine:

You can add one or more DNS servers by separating them with a comma, as I have.
Use systemctl restart networking.service
to restart your service so that the DNS settings are added.

[wizard10000]

Output also shows an active wired connection. If NM is configured to prefer a wired connection all he may need to do is uncheck a box