Announcement

Collapse
No announcement yet.

You have failed to provide correct authentication.

Collapse
This topic is closed.
X
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    You have failed to provide correct authentication.

    I am trying to remove some software from my Kubuntu machine using the software management utilit found in Applications>systems>software management.

    I get the error message "You have failed to provide correct authentication. Please check any passwords or account settings" yet I am not getting any dialogue box asking me to provide any password?

    I also get the same error

    I should mention that from the command shell I can successfully perform a sudo apt-get update successfully.
    Last edited by Snowhog; Aug 27, 2016, 12:04 PM.

    #2
    What version of Kubuntu are you running, and which package manager are you using?
    Using Kubuntu Linux since March 23, 2007
    "It is a capital mistake to theorize before one has data." - Sherlock Holmes

    Comment


      #3
      I am using the very latest version. Just upgraded yesterday.

      I am using the software management utility found in Applications>systems>software management.

      I get the same error message if I try to use applications>systems>Update Manager and hit the "check for updates' button.

      Comment


        #4
        Sounds like something is amiss with Muon. Try launching it from KRunner (Alt+F2) and typing: kdesudo muon and pressing Enter. This isn't supposed to be necessary, but see if it will then permit you to remove what you want.
        Using Kubuntu Linux since March 23, 2007
        "It is a capital mistake to theorize before one has data." - Sherlock Holmes

        Comment


          #5
          Originally posted by Snowhog View Post
          Sounds like something is amiss with Muon. Try launching it from KRunner (Alt+F2) and typing: kdesudo muon and pressing Enter. This isn't supposed to be necessary, but see if it will then permit you to remove what you want.

          It seems to start the process and the first time I attempted it, I was asked to enter my password, but I get the error message when I ask it to check for updates:

          Failed to Apply Changes - Muon Package Manager

          Could not download packages

          I have now asked it to do a full upgrade and it has reported 22 packages upgradeable and has started the upgrade...so will see what happens.....
          Last edited by absolute beginner; May 04, 2013, 08:21 PM.

          Comment


            #6
            Originally posted by absolute beginner View Post
            It seems to start the process and the first time I attempted it, I was asked to enter my password, but I get the error message when I ask it to check for updates:

            Failed to Apply Changes - Muon Package Manager

            Could not download packages

            I have now asked it to do a full upgrade and it has reported 22 packages upgradeable and has started the upgrade...so will see what happens.....
            Well the full upgrade seemed to work and I was subsequently able to remove cairo-dock using the utility utility found in Applications>systems>software management.

            However when I try to check for updates by launching from KRunner (Alt+F2) and typing: kdesudo muon and pressing Enter and then 'Check for Updates' I still get the message
            Failed to Apply Changes - Muon Package Manager

            Could not download packages.

            Whenb I click on details I get the following:

            cdrom:[Kubuntu 9.10 _Karmic Koala_ - Release i386 (20091028.5)]/dists/karmic/main/binary-i386/Packages Please use apt-cdrom to make this CD-ROM recognized by APT. apt-get update cannot be used to add new CD-ROMs cdrom:[Kubuntu 9.10 _Karmic Koala_ - Release i386 (20091028.5)]/dists/karmic/restricted/binary-i386/Packages Please use apt-cdrom to make this CD-ROM recognized by APT. apt-get update cannot be used to add new CD-ROMs http://nz.archive.ubuntu.com/ubuntu/...source/Sources 404 Not Found http://nz.archive.ubuntu.com/ubuntu/...source/Sources 404 Not Found http://nz.archive.ubuntu.com/ubuntu/...source/Sources 404 Not Found http://nz.archive.ubuntu.com/ubuntu/...source/Sources 404 Not Found http://nz.archive.ubuntu.com/ubuntu/...-i386/Packages 404 Not Found http://nz.archive.ubuntu.com/ubuntu/...-i386/Packages 404 Not Found http://nz.archive.ubuntu.com/ubuntu/...-i386/Packages 404 Not Found http://nz.archive.ubuntu.com/ubuntu/...-i386/Packages 404 Not Found

            Comment


              #7
              Hm. Please show the output of these commands:

              Code:
              cat /var/log/installer/lsb-release
              
              cat /var/log/installer/media-info
              
              cat /etc/lsb-release
              
              cat /etc/apt/sources.list

              Comment


                #8
                Thanks for your help Snowhog and SteveRiley

                cat /var/log/installer/lsb-release
                Code:
                No such file or  directory
                cat /var/log/installer/media-info
                Code:
                Kubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
                cat /etc/lsb-release
                Code:
                DISTRIB_id=Ubuntu
                DISTRIB_RELEASE=13.04
                DISTRIB_CODENAME=raring
                DISTRIB_DESCRIPTION="Ubuntu 13.04"
                cat /etc/apt/sources.list

                Code:
                deb cdrom:[Kubuntu 9.10 _Karmic Koala_ - Release i386 (20091028.5)]/ karmic main restricted
                # See [url]http://help.ubuntu.com/community/UpgradeNotes[/url] for how to upgrade to
                # newer versions of the distribution.
                
                deb [url]http://archive.ubuntu.com/ubuntu[/url] raring main restricted
                deb-src [url]http://archive.ubuntu.com/ubuntu[/url] raring main restricted
                
                ## Major bug fix updates produced after the final release of the
                ## distribution.
                deb [url]http://archive.ubuntu.com/ubuntu[/url] raring-updates main restricted
                deb-src [url]http://archive.ubuntu.com/ubuntu[/url] raring-updates main restricted
                
                ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
                ## team. Also, please note that software in universe WILL NOT receive any
                ## review or updates from the Ubuntu security team.
                deb [url]http://archive.ubuntu.com/ubuntu[/url] raring universe
                deb-src [url]http://archive.ubuntu.com/ubuntu[/url] raring universe
                deb [url]http://archive.ubuntu.com/ubuntu[/url] raring-updates universe
                deb-src [url]http://archive.ubuntu.com/ubuntu[/url] raring-updates universe
                
                ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu 
                ## team, and may not be under a free licence. Please satisfy yourself as to 
                ## your rights to use the software. Also, please note that software in 
                ## multiverse WILL NOT receive any review or updates from the Ubuntu
                ## security team.
                deb [url]http://archive.ubuntu.com/ubuntu[/url] raring multiverse
                deb-src [url]http://archive.ubuntu.com/ubuntu[/url] raring multiverse
                deb [url]http://archive.ubuntu.com/ubuntu[/url] raring-updates multiverse
                deb-src [url]http://archive.ubuntu.com/ubuntu[/url] raring-updates multiverse
                
                ## Uncomment the following two lines to add software from the 'backports'
                ## repository.
                ## N.B. software from this repository may not have been tested as
                ## extensively as that contained in the main release, although it includes
                ## newer versions of some applications which may provide useful features.
                ## Also, please note that software in backports WILL NOT receive any review
                ## or updates from the Ubuntu security team.
                deb [url]http://nz.archive.ubuntu.com/ubuntu/[/url] karmic-backports main restricted universe multiverse
                deb-src [url]http://nz.archive.ubuntu.com/ubuntu/[/url] karmic-backports main restricted universe multiverse
                
                ## Uncomment the following two lines to add software from Canonical's
                ## 'partner' repository.
                ## This software is not part of Ubuntu, but is offered by Canonical and the
                ## respective vendors as a service to Ubuntu users.
                deb [url]http://archive.canonical.com/ubuntu[/url] karmic partner
                deb-src [url]http://archive.canonical.com/ubuntu[/url] karmic partner
                
                deb [url]http://archive.ubuntu.com/ubuntu[/url] raring-security main restricted
                deb-src [url]http://archive.ubuntu.com/ubuntu[/url] raring-security main restricted
                deb [url]http://archive.ubuntu.com/ubuntu[/url] raring-security universe
                deb-src [url]http://archive.ubuntu.com/ubuntu[/url] raring-security universe
                deb [url]http://archive.ubuntu.com/ubuntu[/url] raring-security multiverse
                deb-src [url]http://archive.ubuntu.com/ubuntu[/url] raring-security multiverse
                deb [url]http://repository.spotify.com[/url] stable non-free # disabled on upgrade to precise
                Last edited by SteveRiley; May 05, 2013, 09:45 PM. Reason: formatting

                Comment


                  #9
                  Have you steadily upgraded this machine since 9.10? Pretty awesome.

                  Edit the file /var/log/apt/sources.list (with kdesudo kate) and put a # in front of the "deb cdrom" line. My suspicion is that Muon is trying to make some kind of decision based on that, and since Karmic no longer exists, its repository is unavailable. The "cdrom" line really isn't necessary.

                  Also, please make the following additional changes, as indicated in red.

                  Code:
                  ## Uncomment the following two lines to add software from the 'backports'
                  ## repository.
                  ## N.B. software from this repository may not have been tested as
                  ## extensively as that contained in the main release, although it includes
                  ## newer versions of some applications which may provide useful features.
                  ## Also, please note that software in backports WILL NOT receive any review
                  ## or updates from the Ubuntu security team.
                  deb http://nz.archive.ubuntu.com/ubuntu/ [B][COLOR="#FF0000"]raring[/COLOR][/B]-backports main restricted universe multiverse
                  deb-src http://nz.archive.ubuntu.com/ubuntu/ [B][COLOR="#FF0000"]raring[/COLOR][/B]-backports main restricted universe multiverse
                  
                  ## Uncomment the following two lines to add software from Canonical's
                  ## 'partner' repository.
                  ## This software is not part of Ubuntu, but is offered by Canonical and the
                  ## respective vendors as a service to Ubuntu users.
                  deb http://archive.canonical.com/ubuntu [B][COLOR="#FF0000"]raring[/COLOR][/B] partner
                  deb-src http://archive.canonical.com/ubuntu [B][COLOR="#FF0000"]raring[/COLOR][/B] partner
                  After you save the file, open a console window and run
                  Code:
                  sudo apt-get update && sudo apt-get dist-upgrade
                  This should bring you completely up-to-date.
                  Last edited by SteveRiley; May 05, 2013, 09:55 PM.

                  Comment


                    #10
                    Your problem (likely) is the deb cdrom:[Kubuntu 9.10 _Karmic Koala_ - Release i386 (20091028.5)]/ karmic main restricted in your /etc/apt/sources.list file. It needs to be commented - put a # in front of it so it looks like:

                    #
                    deb cdrom:[Kubuntu 9.10 _Karmic Koala_ - Release i386 (20091028.5)]/ karmic main restricted

                    You'll have to edit the file 'as root'. Press Alt+F2 and type:
                    Code:
                    kdesudo kate /etc/apt/sources.list
                    Make the change and save the file and exit Kate.
                    Then open a console and type:
                    Code:
                    sudo apt-get update && sudo apt-get dist-upgrade
                    Make the changes Steve pointed out as well.
                    Using Kubuntu Linux since March 23, 2007
                    "It is a capital mistake to theorize before one has data." - Sherlock Holmes

                    Comment


                      #11
                      Snowhog, we have to stop meeting like this

                      Comment


                        #12
                        Originally posted by SteveRiley View Post
                        Snowhog, we have to stop meeting like this
                        Awesome guys problem resolved. Thanks so much for your help!

                        Comment


                          #13
                          Originally posted by SteveRiley View Post
                          Have you steadily upgraded this machine since 9.10? Pretty awesome.
                          Yep it is my 11 year old son's machine and as you can imagine an 11 year old boy can break most things - but it has proved amazingly resilient. I didn't want him using Windows at home as they have that at school and having a Linux machine forces him to learn some extra stuff!

                          My own Linux machine has been continually updated from an even earlier install and works brilliantly - much more stables than my windows machines!

                          Comment

                          Working...
                          X